How to Report a Cyber Incident

1. You suffer a cyber incident

2. You report the cyber incident

You can choose from 3 methods of instantly reporting a cyber incident:

Mobile Application

Chubb Cyber Alert mobile app is available on the Apple Store for iOS devices and the Android Store for Android devices

Online

Access our platform: www.chubbcyberalert.com.

Telephone Hotline

Find your local toll free number below.

3. Contact from Chubb’s Cyber Incident Response Centre

4. You will be contacted by an Incident Response Manager

Within 1-hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will: 

• Triage the issues
• Recommend formal notification to Chubb of a Cyber claim
• Conduct initial investigations into the cause of the incident
• Develop an incident response plan of action to contain the threat
• Appoint specialist vendors to assist with loss prevention*, including
  • IT Forensics
  • Legal Counsel
  • Public Relations
  • Regulatory Compliance
  • Identity Protection
  • Credit Monitoring
  • Forensic Accountancy

* Clients can choose to appoint Chubb’s panel of specialists or their own vendors.

Notifying Chubb of a Cyber claim

Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond.

5. Recovery of your business activities

6. Follow-up and post-incident reporting

Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice.